Oasis Coral Estate Beach, Dive & Wellness Resort

Hygiene Standards and Health & Safety Measures

 

As we are getting ready to welcome back our guests to our Resort, we have reviewed every area of our health and cleanliness procedures. Our new measures follow the recommendations of the Centers for Diseases Control and Prevention (CDC), the World Health Organization (WHO), and the Ministry of Health on our island (GMN). In the weeks and months ahead, we will continue to monitor our protocols to ensure a continual focus on the health and safety of our guests and staff.

Guests can spot signage with helpful distancing and hand sanitizing dispensers will be provided around the property. We want our guests to have total peace of mind every time they choose to book Oasis Coral Estate Beach, Dive & Wellness Resort.

Oasis Guest Journey

As to shorten the time spend at the Front Desk we are providing our guests with pre- arrival emailed registration forms that need to be filed prior to arrival. Our Staff members will be continuously be ready to welcome you with a warm and genuine smile. 

Social Distancing

Around our resorts, new physical distancing practices are being put into place, including:

  • Front Office
    Adding floor decals to ensure 2 mtr. distancing rules are followed
  • Restaurant and Bars
    Spacing out tables and bar stools, delivering takeout food to the guests’ door, strongly suggesting and requiring reservations
  • Pool & Beach chairs
    Setting up chairs strategically in accordance with social distancing rules
  • Staff greetings
    Staff will greet and acknowledge guests with a warm welcoming smile

Focus on every touchpoint

1. Front Office

  • Pre-arrival, lobby front desks, furniture, and equipment will be continuously cleaned, and all room keys will be sanitized
  • Bell carts will be cleaned after every use
  • Hand sanitizers will be located at all lobby entrances

2. Guest Rooms
All our rooms are equipped with an individual air-conditioning unit which prevents cross contamination. Furthermore, our rooms are all situated in an open-air building. All rooms will remain vacant 48 to 72 hours between guests.

  • Rooms will be equipped with sanitizers
  • The following touch points will be sanitized frequently:

1. Entryways
All entryway, flooring, bedroom doors and bathroom doors, Handles & Knobs
Door handles, patio and balcony handles, closets, drawer knobs and all furniture knobs
2. Kitchen Surfaces
Appliances, mini refrigerators, countertops, micro-wave, faucets, sinks and bread toaster
3. Bed & Bedding
Linens, pillowcases and sheets
4. Bathrooms
All surfaces, amenities, toilets, floors, mirrors, towel racks, door handles, faucets, showers, showerheads and sinks
5. Switches & Electronics
Lamps, TVs, remote controls and lights
6. Furniture & Hard Surfaces
nightstands, armchairs, sofas, coffee table
7. Seating
Sofas, armchairs, bar stool
8. All kitchen utensils:
Such as knives, forks, spoons, spatulas, cutting boards, glasses and plates

3. Housekeeping & Laundry
Prior to guest check-in, a housekeeping attendant wearing PPE will spray disinfectant on all surfaces and fog the entire unit

  • Kitchen items will be washed in the sink with soap
  • Cleaning service in rooms will only be done when guests are not in the room
  • After housekeeping has thoroughly cleaned the unit, a “Clean & Sealed for Your Protection” seal will be placed on the front door prior to the guest entering the unit for the first time
  • New safety protocols will be put in place for handling laundry and daily housekeeping services
  • Clean towels will be provided every other day
  • Carts, trolleys and equipment to be sanitized at the end of every shift

Focus on every touchpoint Resort Facilities 

4. Restaurants & Bars

  • Hand sanitation stations will be located at all restaurant and bar entrances
  • A la carte menus are constantly sanitized
  • Glassware, napkins, silverware and condiments will be placed in front of guests after being seated
  • Restaurants, bars and kitchens will be deep cleaned and sanitized daily, kitchen staff is required to use gloves, and all staff members comply to the local health services guidelines and HACCP principals.

5. Swimming Pools

  • Pool decks, pool/beach chairs and showers will be sanitized daily
  • Towel rack will be located outside in-front of the reception and can be changed out daily at the reception

6. Public Spaces

  • Public bathrooms and all high-traffic areas will be sanitized throughout the day and hand sanitizer locations will be added throughout the properties

7. Property Maintenance

  • Maintenance in rooms will only be done when guests are not in the unit
  • We will be sanitizing before and after use of equipment
  • Daily cleaning will be done in maintenance storage spaces and access areas

8. Staff Training & Back of House

  • All staff members will be required to take pre-opening and on-going social distancing, health and safety training, and training will be documented and logged
  • Staff members will be required to have their temperature checked and logged prior to starting shifts, and any sick staff member will not be allowed to work and must report to the company doctor
  • Masks and gloves may be worn by various staff members
  • Staff will maintain 6 ft (2 meters) distance from all guests and each other whenever possible
  • All workstations and equipment will be sanitized between shifts or more frequently depending on the work assignment

9. Dive Center
Dive course & guided:

  • Instructor-a / guides have to make sure the regulator is disinfected after being used by guests.
  • No more than 2 students per course
  • No more than 4 divers per guided dive
  • No regulator exchange

Buddy check:

  • Do the check with your mask on and regulator in
  • The spare regulator will be checked by his own user
  • Orally inflating the BCD will be done by his own user with a distance of 2 meters

10. Spa Facility:

  • Face mask is a mandatory upon walking in the Spa facility
  • Sanitizing stations throughout the spa
  • 1 entree and one exit point for the outside pool and jacuzzi
  • Appointments will be spread throughout the day to comply to the social distancing requirements